Privacy Policy

How we handle your info - straight up, no fancy legal jargon

Last updated: January 2024

Look, We Get It

Nobody actually reads these things, but we're gonna make this as painless as possible. We're architects, not lawyers - so we'll keep this real and straightforward.

At Krypton Valquora Architects, we care about your privacy just like we care about getting your building permits approved on the first try. This policy explains what info we collect, why we need it, and what we do with it.

What Info We Actually Collect

Basic Stuff

When you reach out to us or use our site, we might collect:

Personal Details
  • Your name and email - pretty standard
  • Phone number if you wanna chat about your project
  • Address when we're discussing site-specific stuff
  • Company info if you're representing a business
Project Information
  • Details about what you're looking to build or renovate
  • Budget ranges (don't worry, we won't judge)
  • Timeline expectations
  • Any sketches, photos, or documents you share with us
Technical Bits
  • IP address and browser type
  • How you navigate through our site
  • Device info - are you team mobile or desktop?

What We Do With Your Info

We're not selling your details to random marketers or anything sketchy like that. Here's the deal:

Getting Back to You

Responding to inquiries, setting up consultations, discussing your vision for that dream home or office space.

Project Work

Managing your actual architectural projects - designs, plans, permits, all that good stuff.

Keeping You Updated

Sending project updates, occasional newsletters about sustainable design trends, or new services we're offering.

Making Our Site Better

Understanding what pages people actually look at so we can improve the experience.

Who Else Sees This Stuff

We don't just hand out your info like flyers on the street. But sometimes we need to share with:

Our Team

Engineers, contractors, consultants who work on your project. They're all bound by confidentiality agreements.

Service Providers

Cloud storage, email platforms, project management tools - the behind-the-scenes tech that keeps us running.

Legal Requirements

If the law says we gotta share something, we'll comply. Building codes, permits, that sorta thing.

With Your Permission

Sometimes we'd love to showcase a project in our portfolio - but only if you give us the thumbs up first.

Cookies (Not the Edible Kind)

Yeah, we use cookies on our site. Not because we're tracking your every move to sell you stuff - we're just trying to remember your preferences and make the site work smoothly.

What cookies do we use?

  • Essential ones - Keep the site functioning properly
  • Analytics - Help us see what's working and what's not
  • Preference cookies - Remember your settings

Most browsers let you control cookies. You can block 'em if you want, though some parts of the site might not work as smoothly.

Your Rights - You're in Control

This is your data, and you've got rights. Here's what you can do:

1
Access

Ask us what info we've got on you. We'll show you everything.

2
Correct

Got a typo in your email? Changed your phone? Let us know and we'll fix it.

3
Delete

Want us to erase your data? We can do that (unless we legally need to keep it).

4
Object

Don't want marketing emails? Just tell us and we'll stop.

5
Export

Need your data in a format you can use elsewhere? We'll package it up for you.

6
Complain

Think we messed up? You can file a complaint with the Privacy Commissioner of Canada.

How We Keep Your Data Safe

We take security seriously - like, reinforced-concrete-foundation seriously. Here's what we do:

  • Encrypted connections - All data transmission uses SSL/TLS encryption. It's like putting your info in a locked box before sending it.
  • Secure servers - We use reputable hosting providers with robust security measures.
  • Limited access - Only team members who actually need your info can see it.
  • Regular backups - We back up data regularly so nothing gets lost.
  • Password protection - Strong passwords and two-factor authentication where possible.

That said, no system is 100% foolproof. We do our best, but if there's ever a breach, we'll let you know ASAP.

How Long We Keep Your Stuff

We don't hoard data forever. Here's our general approach:

Type of Info How Long We Keep It
Inquiry emails 2 years if no project develops
Active project files Duration of project plus 7 years (legal requirement for architectural records)
Marketing preferences Until you unsubscribe
Website analytics 26 months max
Financial records 7 years (tax purposes)

Kids' Privacy

Our services aren't aimed at anyone under 18. If you're a parent and think your kid shared info with us, let us know and we'll delete it right away.

Updates to This Policy

Sometimes we gotta update this thing - new laws, new services, whatever. When we make significant changes, we'll post a notice on our site and update the date at the top.

If you keep using our services after we update the policy, it means you're cool with the changes.

Questions? Concerns? Just Wanna Chat?

Look, if anything here doesn't make sense or you've got privacy concerns, just reach out. We're real people and we'll get back to you - usually within a day or two.

Call Us

(604) 555-0147

Visit Our Office

1250 West Hastings Street, Suite 420
Vancouver, BC V6E 2M4
Canada

Bottom line: We respect your privacy, we're not doing anything shady with your data, and if you ever want to know what we've got or want it deleted, just ask. Simple as that.